HOW CAN I PAY FOR MY ORDERS?
You may pay with a debit or credit card as well as with your Paypal. Your card will be charged within 3-5 business days of shipping your product.
We accept the following as a form of payment:
- American Express
DO YOU STORE CREDIT CARD INFORMATION ON FILE?
For security, we do not store your credit card information on file. If you make an exchange for a more expensive item, we will contact you to retrieve payment (the difference).
HOW DO I PLACE AN ORDER ONLINE?
Ordering on Hourglass Angel is quick and easy.
- To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page.
- To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
- To remove an item from your Shopping Bag, click the wastebasket icon located to the right of the product in your bag. Your Shopping Bag will automatically recalculate your total.
- To change the quantity of an item in your Shopping Bag, click "edit" located underneath the quantity.
- Click on “Proceed to Checkout” to complete your purchase.
I AM HAVING PROBLEMS WITH CHECKOUT. WHAT CAN I DO?
No problem! Just email us at firstname.lastname@example.org
I RECEIVED A CONFIRMATION EMAIL. WHAT IS IT?
This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records.
HOW DO PACKAGES APPEAR WHEN SHIPPED?
We respect your privacy and send all packages discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the post carrier or delivery company.
I WOULD LIKE TO CANCEL MY ORDER. WHAT CAN I DO?
Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. However, we can assist you in initiating a return for a refund or exchange after an order is placed
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center.
PART OF MY ORDER IS UNAVAILABLE. WILL YOU SHIP WHAT YOU HAVE OR WILL I HAVE TO WAIT FOR THE ENTIRE ORDER TO BE AVAILABLE?
We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund.
MY ORDER HAS SHIPPED BUT I CAN’T TRACK IT. HOW CAN I FIND OUT WHERE IT IS?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. Packages typically arrive between two to three weeks. Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by tracking your order.
DO YOU SHIP INTERNATIONALLY?
Yes! Simply checkout as usual and select your country from the dropdown on the checkout page. We accept PayPal for international transactions.
HOW DO I RETURN/EXCHANGE AN ITEM?
Please see our return policy for details.
International orders have a different return process and do not qualify for free returns or exchanges.
HOW SOON WILL MY ORDER BE SHIPPED?
Orders are processed within 1 - 2 business days (Monday through Friday, excluding holidays).
I ORDERED ON A WEEKEND AND/OR HOLIDAY. WHEN WILL MY ORDER BE PROCESSED?
Orders placed on holidays, Saturdays or Sundays will be processed the following business day.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If your order is in stock, it usually takes between 10 - 20 business days depending on your location
International orders require 2 business days for processing and are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
HOW CAN I FIND OUT WHERE MY PACKAGE IS?
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by clicking the Track my order page
MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?
Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.
I'M SEEING WORDS I DON'T UNDERSTAND – WHAT DO THEY MEAN?
Shapers and intimate apparel are described with a range of technical terms that can be confusing at first glance.
Since every woman has her own shapewear needs, we use these indicators to show the level of compression and results provided by each garment, in addition to the body types they're designed to enhance.
I NEED MORE CONTROL, SHOULD I GO DOWN A SIZE?
No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.
WHAT SIZE SHOULD I SELECT IF I PLAN ON LOSING WEIGHT?
Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort. We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains or pinching.
WHAT ARE MY MEASUREMENTS?
learn the right way to measure your bust, waist and hips. It's easy – all you need is a cloth or vinyl body-measuring tape. And if you don't have either, simply print and put together your own measuring tape.
I'M IN BETWEEN SIZES. WHAT SHOULD I DO?
ut don't lose hope! Click "Notify Me When Available" and we'll email you when your size is back in stock.